Cinema Operations Lead, Reel Entertainment
Full time @DUBAI MALL Careers posted 11 months ago in Administration , in Telecommunications Shortlist Email JobJob Detail
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Job ID 31910
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Offered Salary 3418
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Career Level Officer
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Experience 7 Years
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Gender Male
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Industry Management
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Qualifications Degree Bachelor
Job Description
Job Description
PERFORMANCE DRIVEN CULTURE:Â
- Operational Leadership: Oversee the day-to-day operations of the cinema, including ticketing, concessions, and customer service, to ensure a seamless and enjoyable experience for patrons.
- Team Management:Â Recruit, train, and manage cinema staff, fostering a positive and customer-centric work culture. Provide leadership and guidance to ensure a high-performing and motivated team.
- Customer Service Excellence:Â Maintain and enhance high standards of customer service to create a positive and memorable cinema experience. Address customer inquiries and concerns in a professional and timely manner.
- Financial Management:Â Manage the cinema’s financial performance, including budgeting, revenue optimization, and cost control measures. Implement strategies to maximize profitability and achieve financial targets.
- Programming and Content Management:Â Collaborate with distributors and studios to curate an engaging and diverse film lineup. Plan and execute promotions, events, and special screenings to attract and retain audiences.
- Facility Maintenance:Â Ensure the cleanliness, maintenance, and overall presentation of the cinema facility meet high standards. Coordinate with relevant teams for repairs and improvements.
- Marketing and Promotion:Â Develop and implement marketing strategies to drive attendance, increase ticket sales, and promote loyalty programs. Collaborate with the marketing team to execute effective promotional campaigns.
- Inventory and Concessions Management:Â Manage inventory levels for concessions, ensuring a sufficient and appealing selection for patrons. Implement efficient ordering and stocking procedures.
- Health and Safety Compliance:Â Ensure compliance with health and safety regulations, including cleanliness, sanitation, and emergency procedures. Conduct regular training sessions to uphold safety standards.
- Community Engagement:Â Build and maintain positive relationships with the local community, including schools, businesses, and organizations. Implement community engagement initiatives and partnerships.
- Reporting and Analysis: Generate and analyze reports related to attendance, revenue, and customer feedback. Use data to make informed decisions and implement improvements.
TECHINICAL SKILLS AND COMPETENCIES:
Technical Skills
- Point of Sale (POS) Systems
- Digital Cinema Projection
- Audio-Visual Systems
- Ticketing Software
- Technology Integration
Competencies:
- Leadership
- Customer Focus
- Financial Management
- Marketing and Promotion
- Team Management
- Operational Excellence
- Communication Skills
- Problem Solving
- Community Engagement
QUALIFICATION & EXPERIENCE:
- Bachelor’s degree in Business, Hospitality, or a related field.
- Proven experience in cinema or entertainment management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Financial acumen and budget management experience