Bachelor of Science in Commerce

I have passed the degree of 4 years course of Business Management.

Caregiving

I have passed the health care certification in caregiving.

ADMINISTRATIVE ASSISTANT CUM DATA CONTROLLER

 Handling Reception task.
– Answering calls and properly channeling to concerned employee when necessary.
– Meeting and greeting guests, and serve refreshments.
– Responsible for company parking & access cards, and update the calendar of employee birthdays.
– Booking of courier internationally and domestic.
– Organize the important events of the company.
– Responsible for the annual update of fire extinguisher.
– Coordinate with IT ensure that all company computers undergo with regular maintenance.
– Responsible for coordinating with DU, in case there is requirement for Internet connection maintenance or fixing in fast and timely manner.
– Prepare laptop and monitor when necessary for presentation during meetings, including weekly staff meetings.
– Assisting the HR for recruitment and schedule of applicants interview.
– Responsible for monthly request of items in pantry & office supplies.
– Responsible for booking of meetings and arrange accordingly in calendar.
– Ensures that Office Boy maintains high level of cleanliness, orderliness and neatness in offices includes: toilets, pantries, storage areas, refrigerators and corridors and disposal of garbage every time and watering plants once a week. Ensures all electrical units (A/C, printers, lights, and plugs) are turned off.
– Bookings of restaurants, hotels and air tickets when required.
– Responsible for ordering of business cards, personalize notepads, company folders, envelopes, brochures.
– Coordinate with supplier for the personalize items needed.
– Responsible for the annual renewal of Godaddy domain.
– Responsible for the preparation of draft of tenancy contract.

 Handling Database task.
– Responsible for safe keeping of all original documents of clients (individual and company documents, audit reports, mails/letters, company stamps, bank letters).
– Document – resizing, merging, splitting, converting, etc.
– Responsible for company stamps Request.
– Handling the Project Management System (PMS) to archive the data and update all the renewals required.
– Responsible for proper scanning, copying, labeling, filing and archiving of any documents received in the Shared Folder & PMS or other safekeeping storages.
– Responsible for trainings on junior staff and new joiner.
– Responsible for tracking documents incoming and outgoing.
– Responsible for release documents sheets for handover.
– Maintain the daily tracker of entire documents from the team.

 Handling Operation task.
– Prepare the precise proposal for client.
– Coordinate with RAKICC authority.
– Preparation of procedure and update annually.
– Send email to client for reminder of company renewal.
– Coordinate with corporate service provider team to provide procedure with authority cost.
– Responsible for offshore companies annual renewal, transfer of shares, company liquidation, request for company amendments, request for certificates, request for attested board resolution.
– Responsible for company formation in RAKICC.
– Follow up with authority for the Emirates ID.
– Responsible for the process of POA attestation.
– Responsible for the opening of company PObox.
– Coordinate with finance team for top up payments.

 Handling Managing Director task.
– Responsible for the safekeeping of VIP clients documents, properties, cheques, and agreements.
– Organize the filings of original documents and scan in share folder.
– Coordinate with tenant for annual flat renewal.
– Organize the calendar, meetings and reminders.
– Prepare the minutes of meetings.
– Coordinate with clients locally and internationally.
– Prepare letters and authorization.
– Coordinate with clients for invoices and payments.

RECEPTIONIST CUM ADMINISTRATIVE ASSISTANT

 Manage and ensure timely arrangement of all meetings.
 Composes drafts and completes non-technical correspondence from oral and/ or written instruction.
 Arranges meetings, schedules locations and coordinates time listed.
 Assist secretary work with managing director.
 Develop and maintain document control processes for the efficient management and recording of technical documentations.
 Develop electronic filing and archive system, storage, retrieval and management of documents that must be controlled and kept for audit/internal requirements.
 Maintain proper organization and storage of documents and information.
 Provide full admin support to the team.
 Maintain high level of confidentiality and discern sensitive issues.
 Handle client queries via emails.
 Handling of company license renewal for offshore and onshore.
 Handling of Offshore company Amendments.
 Assist of follow up for Offshore & Onshore companies.
 Coordinate to accounts team for VAT documents submission.

RECEPTIONIST CUM CUSTOMER SERVICE REPRESENTATIVE

 Track system on all incoming & outgoing mails and courier items for the office.
 Perform date-entry, documentation, printing and filing duties.
 Support and coordinate the sales executive team and support and facilitate in incoming events.
 Provide secretarial support in the operation director in absence of PA.
 Handling e-commerce business through online market AMAZON.COM USA, ECASB & SOUQ.COM UAE.
 Assist and solve customer complain.
 Confirmed with customers by telephone about the item ordered.
 Investigate and test of item discrepancy.
 Update customer reviews.
 Provide meaningful recommendations for improving customer targeting, newsletter strategy, and other aspect of E-commerce site.
 Handle ASN reports and product import sheets/upload all relevant product information to the website
 Screening and arrange the qualities of product photos before uploading.
 Arrange of product shipment local and international.
 Recording details of inquiries, complaints, and comments, as well as actions taken.
 Keep records of customer interactions and transactions.
 Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
 Assist customers in point’s card and other product promotions.
 Check to ensure that appropriate changes were made to resolve customer’s problems.