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Customer Relations Executive

Full time @CARREFOUR Careers in Front Office , in Sales & Marketing
  • Post Date : July 21, 2023
  • Apply Before : September 30, 2023
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Job Detail

  • Job ID 27434
  • Offered Salary 1000
  • Career Level Officer
  • Experience 3 Years
  • Gender Female
  • Industry Management
  • Qualifications Degree Bachelor
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Job Description

Date: 19 Jul 2023

Location: Dubai, AE

Company: Majid Al Futtaim

Executive, Customer Relations Management

To support the Customer Journey Service from signing of the Sales and Purchase Agreement to property handover and post-handover

operations including managing of defects liability period, complaints and queries at any point of the customer life cycle.

Role Details – Key Responsibilities and Accountabilities:

   Key Tasks: 

Serves as the primary interface to the Client in building and maintaining the ongoing business relationship, during and

after the initial implementation of Client set-up, with regard to operational needs, communication and client service.


   Responsibilities between signing of SPA and property handover:

  • Plans and leads Client relationship status calls, including scheduling, planning, communications, and post meeting review notes and dissemination of notes internally and to Client and provides follow-up on open issues.
  • Follow up with Clients regarding a variety of issues. Tracks and follows up to ensure resolution of issues.
  • Regularly interacts and meets with customers to execute and complete periodic projects such as villa customizations, interior and exterior amendments, internal material, show villa visits.
  • Provide periodic feedback from customers to CX and Loyalty Program departments to assist them in enhancing customer experience.
  • Assist in the collation & coordination of the client handover packs ensuring that each apartment has a handover pack presented to the client.
  • Manage and maintain handover appointment calendars for each handover ensuring that cover is always in place and that the timing of handovers is effective.
  • Ensure complaints are registered/tracked and responded promptly and with urgency
  • Monitor overdue customers and make recommendations to initiate default and termination processes
  • Manage the key handover process to customers as per the handover strategy and administer settlement payments and handover documentation including title deed transfer


   Post-Handover Responsibilities:

  • Managing if the defects liability period with end users related to the 1st year after handover.
  • Assist in arranging community events for existing customers, market days and community engagement sessions to activate the community.
  • Continue to address and manage customers complaints and provide outstanding service quality as per MAF standards


   General Responsibilities:

  • Coordinate with the Data Management team to ensure the integrity of customer data and adherence to transaction and post-transaction processes.
  • Anticipates and identifies customers related opportunities and works with management, sales and operations personnel to prioritize those opportunities.
  • Escalate any and all concerns to Associate Manager, Customer Relations for resolution including communication with the Client where appropriate.
  • Conduct regular customer research and feedback surveys.
  • Knows all pertinent project requirements (program, design, up-sell, cross-sell, etc)
  • Implement internal process workflows.



Minimum Qualifications/Education

  • Bachelor Degree or Diploma


Minimum Experience

  • Minimum of 3 years’ Experience in similar field (1 year experience in Real estate preferable)
  • Experience in Middle East is an added value

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