About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for a Butler – Guest Relations in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

• Butlers act as the main contact of the guests and ensures communication with other departments is flawless in order to execute the smallest to most complex request and provide the highest level of service.
• The Butler is always ready and willing to assist both guest and associates in a friendly, courteous and professional manner by performing efficiently and with the best attitude.
• Extend a warm welcome to all our guests and visitors in the lobby and any other hotel area.
• Identify and anticipate guest’s needs and assist in any possible way.
• Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. Upsell the hotels restaurants and facilities across the resort.
• Conduct a property show around and room orientation to visitors / guests.
• Ensure correct protocol and treatment is extended to our high profile VIP guests.
• Maintain the privacy of all guests by ensuring that no guests’ details are disclosed to anybody.
• Constantly provide an approachable, helpful and friendly service to guests and colleagues.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum one year of experience in a similar role in a 5-star hotel or luxury environment.
• Strong interpersonal and communication skills
• Flexible schedule to meet demands of hotel occupancy
• Enthusiastic, self-motivated and with ability to exercise initiatives
• Fluency in English and additional language (fluency in Russian is an advantage)

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

JOB INFO