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Cinema Operations Lead, Reel Entertainment

Full time @DUBAI MALL Careers in Administration , in Telecommunications
  • Post Date : December 20, 2023
  • Apply Before : February 7, 2025
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Job Detail

  • Job ID 31910
  • Offered Salary 3418
  • Career Level Officer
  • Experience 7 Years
  • Gender Male
  • Industry Management
  • Qualifications Degree Bachelor
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Job Description

Job Description

PERFORMANCE DRIVEN CULTURE: 

  • Operational Leadership: Oversee the day-to-day operations of the cinema, including ticketing, concessions, and customer service, to ensure a seamless and enjoyable experience for patrons.
  • Team Management: Recruit, train, and manage cinema staff, fostering a positive and customer-centric work culture. Provide leadership and guidance to ensure a high-performing and motivated team.
  • Customer Service Excellence: Maintain and enhance high standards of customer service to create a positive and memorable cinema experience. Address customer inquiries and concerns in a professional and timely manner.
  • Financial Management: Manage the cinema’s financial performance, including budgeting, revenue optimization, and cost control measures. Implement strategies to maximize profitability and achieve financial targets.
  • Programming and Content Management: Collaborate with distributors and studios to curate an engaging and diverse film lineup. Plan and execute promotions, events, and special screenings to attract and retain audiences.
  • Facility Maintenance: Ensure the cleanliness, maintenance, and overall presentation of the cinema facility meet high standards. Coordinate with relevant teams for repairs and improvements.
  • Marketing and Promotion: Develop and implement marketing strategies to drive attendance, increase ticket sales, and promote loyalty programs. Collaborate with the marketing team to execute effective promotional campaigns.
  • Inventory and Concessions Management: Manage inventory levels for concessions, ensuring a sufficient and appealing selection for patrons. Implement efficient ordering and stocking procedures.
  • Health and Safety Compliance: Ensure compliance with health and safety regulations, including cleanliness, sanitation, and emergency procedures. Conduct regular training sessions to uphold safety standards.
  • Community Engagement: Build and maintain positive relationships with the local community, including schools, businesses, and organizations. Implement community engagement initiatives and partnerships.
  • Reporting and Analysis: Generate and analyze reports related to attendance, revenue, and customer feedback. Use data to make informed decisions and implement improvements.

TECHINICAL SKILLS AND COMPETENCIES:

Technical Skills

  • Point of Sale (POS) Systems
  • Digital Cinema Projection
  • Audio-Visual Systems
  • Ticketing Software
  • Technology Integration

Competencies:

  • Leadership
  • Customer Focus
  • Financial Management
  • Marketing and Promotion
  • Team Management
  • Operational Excellence
  • Communication Skills
  • Problem Solving
  • Community Engagement

QUALIFICATION & EXPERIENCE:

  • Bachelor’s degree in Business, Hospitality, or a related field.
  • Proven experience in cinema or entertainment management.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Financial acumen and budget management experience

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